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Hey, I'm
TECHNICAL PROGRAM MANAGER
A bit about me
My professional journey commenced as a front-end developer, following the completion of my bachelor's degree in Computer Science & Engineering in 2015. Over time, I transitioned into the role of a client account manager, where I honed my skills in client relations and project coordination. Currently, I work as a Technical Program Manager, leveraging my technical expertise and leadership abilities to drive strategic initiatives and foster cross-functional collaboration.
I have varied work experience that spans front-end development, team leadership, project management, and relationship management. All the hard work and dedication continue to earn me praise from clients and colleagues alike.
In my spare time, you can see me painting, listening to music, and Netflixing when I am not endlessly scrolling my Instagram feed. I am also a pet person and want to adopt a dog someday, or maybe let a cat adopt me. A girl can dream, can’t she?
My Journey
Sr. Technical Program Manager
JAN 2024 - PRESENT
- Exercising leadership as the principal account manager for high-end US & Australian clients, I function as the pivotal link between the client and technical project managers, offering strategic guidance to cultivate and strengthen client relationships.
- Proactively lead initiatives aimed at optimizing internal processes within the client services department. These initiatives encompassed the creation of the company's client onboarding manual and questionnaire, standardizing formal estimation procedures, implementing a structured framework for collecting routine customer feedback through NPS surveys, and introducing the utilization of HubSpot CRM and Confluence as integral components of our account management repository within the organization.
- Served as a member of the feedback team involved in the development of the company's proprietary billing software, engaging in rigorous product testing to furnish constructive feedback.
- Improved the quality, effectiveness, and efficiency of our processes and improved client experience by developing and sharing best practices with team members.
- Administered account renewals and invoicing within the billing software to sustain our revenue base. Conducted regular weekly or biweekly client meetings to deliberate on project status, obtain feedback, and manage escalation requests. Also took the initiative to formalize the meeting agenda and documented the next steps in the process. Selling plan upgrades and cross-selling other services to existing clients. Conducting sales calls to onboard new clients.
Client Account Manager
JAN 2022 - DEC 2023
Digital Communications Manager
JAN 2019 - DEC 2021
- Proficiency in customer experience and account management, Microsoft Dynamics 365 CRM, in-house billing software & work order system.
- Manage client-facing projects which include small-level annual reports to larger-scale website redesigning or careers/media website projects. Along with projects, manage day-to-day service requests.
- Regular catch-ups with the internal product teams and provide feedback and enhancement suggestions regarding technical enhancements as well as customer experience.
- Lead the team to the effective completion of the project within budgeted hours while maintaining quality. Provide technical guidance for problem-solving and maintaining team morale.
In charge of maintaining a client's digital presence by monitoring the website performance using:- Google Analytics to analyze details of website visitors.
- Google tag manager to add and update tags for detailed site analytics.
- Google search console to monitor website performance in Google Search results.
- Pitch ideas for potential website upgrades and try to encourage clients to utilize their annual contractual service hours.
- Conduct regular catch-up calls and scrum meetings to know what the client wants, project status updates, and how I can help make their digital vision come alive.
- The youngest employee selected to undergo 1-year management training under mPower training solutions conducted for Team leads and Project managers at Investis.
- Based on my technical as well as overall performance in different areas, I got promoted as a team lead within just 2 years of starting my career during which I got to manage my team as well as some very important projects like Rolls-Royce, ArcelorMittal, and Phoenix Life to name a few.
- Later, got offered to manage the technical multimedia team of the company.
- Built a lot of technically challenging websites for some very well-known clients like Arcelor-Mittal, Rolls-Royce, Estee Lauder Companies, etc.
- Got selected to build the corporate website for the company’s biggest European client OSRAM just after 3 months of joining as a fresher. After completion of that project, I worked on the corporate website for the company’s biggest American client Estée Lauder and was later selected as a Team lead candidate. Then later got a chance to work on the corporate website for Rolls Royce and then start my journey as a team-lead.
Build Delivery
Team Lead
JAN 2018 - DEC 2018
Web Producer
JULY 2015 - DEC 2017
Certifications
ITIL Foundation Level
AXELOS Global Best Practice
Issued Oct 2019 - No Expiration Date
Fundamentals of digital marketing
Google Digital Unlocked
Issued May 2021 - No Expiration Date
Advanced Google Analytics
Google Analytics Academy
Issued Oct 2021 - Oct 2024
Testimonials
This is why I do what I do!
Purva is absolutely amazing, never too busy to answer my daft questions and always keeps me in the loop!
Clare Elman - Communications Officer, Assura Group plc
Thanks to you and your colleagues who delivered the project, it worked very well indeed. We’re delighted with the end product and the process.
Sean McKeon - Company Secretary, Dalata Hotel Group plc
Not enough words to thank you for helping me and the team so proactively during the project. You are the best!
Elson Freitas - PSM, Investis Digital
Purva has been a great help to me and really appreciate her work ethic, it’s great to know you can provide information and it’s addressed immediately, brilliant!
Sonia Salisbury - Marketing Communications Manager, IBStock plc
Designed and delivered by Purva Purani
Let's get social
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Oh and did I mention that I paint?